RIGHT TO RETRACT
If a delivered Product does not give full satisfaction to the Customer, the latter may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.
In accordance with article L.221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 et seq. Of the Consumer Code, the Customer is invited to copy, complete and send us the standard withdrawal form below.
The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by e-mail.
If applicable, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:
name, geographic address, telephone number and e-mail address;
withdrawal decision by means of an unambiguous declaration (for example, letter sent by post, or email when these contact details are available and therefore appear on the standard withdrawal form). The Customer can use the model withdrawal form below, but it is not compulsory.
Return costs are the responsibility of the Customer.
The exceptions of article L.221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract:
the supply of goods or services, the price of which depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
supply of goods made to the consumer's specifications or clearly personalized;
supply of goods liable to deteriorate or expire rapidly;
supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles;
supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.
The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused and with all possible accessories.
In addition to the returned Product, the return package must also contain a letter specifying the exact contact details (name, first name, address) of the Customer as well as the order number, and the original purchase invoice.
The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days of receipt of the Product and all the elements enabling the Customer to be reimbursed. This reimbursement may be made by the same means of payment as that used for the Customer.
By accepting these General Conditions of Sale, the Customer expressly acknowledges having been informed of the terms of withdrawal.
For the attention of Stella Maris EURL - 132 rue du Bac 75007 Paris - firstname.lastname@example.org
I hereby notify you of my withdrawal from the contract for the sale of the property (*) below:
Ordered on (*) / received on (*):
Name of consumer (s):
Address of consumer (s):
Consumer's signature (only if this form is notified on paper):